Terms and Conditions

By using this website you confirm that you are at least 18 years old , or if you are not, then have authority/consent of your parent/guardian to do so. 

By browsing this website you are agreeing to comply with and be bound by these terms and conditions of use, which together with our privicy policy, govern Candles By Janine's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, you must not use this website.

The content of the pages of this website, including product detail and pricing, is for your gerneral use and information only. It is subject to change without notice.

We may revise these terms and conditions from time to time. Revised terms and conditions will apply to the use of this website, and any products, services or information available through this website, from the date of the publication of the revised terms and conditions on this website. It is your responsibility to check this page regulary to ensure you are familiar with the current version.

1 ORDER PROCESS

1.1 All orders that you place on this website with be subect to acceptance in accordance to these terms and conditions.

1.2 The confirmation stage sets out the final details of your order. Following this we will send you an acknowledgement email detailing the products you have ordered.    

2 DELIVERY

2.1 Delivery charges are added at the end of your order. We make every effort to delivery your order as soon as possible, but as your items are handmade (sometimes to order,) an allowence is sometimes expected to a slight delay. Unforeseen weather circumstances can also affect the delay of a product. 

3 PAYMENT

3.1 We will refund any payment made form your card in the unlikely event that goods are unavailable or if we are unable to fulfill your order. Goods are subject to availabilty. In the event that we are unable to supply the goods, we will inform you of this as soon as possible.

4 RETURNS

4.1 Please contact Candles by Janine before returning any item.

4.2 You can return the product within 14 days of delivery. The product must be in new Condition. If the product is ruined or used, it shall not be refunded. Please remember o include contact information with this return and if possible, provide us with a tracking number and a brief description of your case. 

4.3 Candles by Janine reccomends you obtain a receipt and packing ID as it makes it easier to identify and return shipment if needed. Candles by Janine will make a refund of eligable returns. 

4.4 You should return your product to LS15 8NN, 29 Austhorpe View, UK. You will be responisble for paying your own returns fee.

4.5 Our returns policy lasts 14 days. If you do not return your product within that period, no refund will be issued. Please ensure it is in the same condition that you received it in.

5 PRIVIACY POLICY

5.1 When you purchase an item from us, as part of the buying and selling process, we will collect the personal information you give us, such as your name, address and email address.

5.2 When you browse our website we automatically receive your IP address in order to provide us with the information that helps us to learn about your browser and operating system. 

5.3 We do not store your details, therefore you must input your information each time you use our website. 

6 EMAIL MARKETING

6.1 With your permission we may form time to time send you new product information.

7 CONSENT

7.1 When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return, we imply that you consent to our collecting it and using it for that specific reason only. Details will not be shared with anyone else or stored on our system.

8 DISCLOSURE

8.1 We may diclose your information if we are required to do so by law if you breach any of these terms and conditions.